Originally Posted by Keith Flyer Maven

Outstanding service: plane departs and arrives on time, PDB, FA comes around with some regularity to see if I might need anything such as a drink refill, positive attitude/smile.

I don't expect excessive servility and frankly, when I do see it, I find it to be embarrassing, whether in a restaurant, a store, or 35K above sea level. I want a professional experience, not a pandering one. I must say I find this level of service on about 2/3rds of my AA flights and am amused by those round these parts who seem to think the FA should follow them into the bathroom and wash their hands. Does it matter if one is addressed by name? Does that really affect your experience of the flight more than, say, the amt of turbulence? The richest people I know have a far more relaxed and casual attitude towards their full-time staff than what some FTers seem to expect by cashing in an eVIP! (Please be assured I'm referring to other threads here, NOT the OP). I want FAs (and waiters, etc.) to be articulate, not cloying.

I know, someone's going to tell me I have low standards and should fly Singapore Airlines, etc.