You mean a week to get the ticket issued, and before it was issued you hadn't seen the lap child under your reservation? We called again and finally we can see a pending charge on the cc (although it seems that they charged twice, will see what happens). But the adult's reservation still shows no signs of lap child and still no receipt. They said the ticket is being processed by the ticketing department and should take less than a week.
Originally Posted by
downright
I was in the exact same situation as you. International award reservation in first, called to add lap infant, paid the fee, got the confirmation number. It took a week and 3 phone calls in order to get the ticket booked. It was in queue for that entire time. Now, my son shows up on my reservation. Although they mistakenly added JR at the end of his last name, since I have a JR at the end of mine. I called to correct and they said there is no way they can change it.