Originally Posted by
kraftar
...but on looking at my activity on Virgin's website there is an item "VAA Credit Card Econ>Premium Reward Upgrade"... is this something I should chase-up, and if so, with who?
If you have got that message in your FC account then it is available to use and no chasing up is necessary.
There is no actual certificate and the agent will be able to see it in your record when you phone to use it.