Originally Posted by
qq511
Called United to add a lap child to an existing international award reservation and got a confirmation number and was told receipt would be sent via email momentarily. Went to united.com which said "Your itinerary cannot be retrieved, since there are no flight segments. Only itineraries with flight segments can be added to your Profile"
So called back and after a brief consultation with her supervisor, the agent said now lap child can only be ticketed 30 minutes prior to departure (but at the price I was quoted today) so no receipt would be sent. It has now been several hours and still no receipt or pending charge on my CC.
Is this a new policy or should I call back?
that doesn't make any sense. How are you supposed to get the boarding pass for the infant if they are not ticketed up to 30 minutes before the flight? Call back and talk to a different agent insisting that they push the ticketing through. IME they can see if there is something holding up the ticketing (wrong CC info, etc.) and rectify that while talking with you.