Called United to add a lap child to an existing international award reservation and got a confirmation number and was told receipt would be sent via email momentarily. Went to united.com which said "Your itinerary cannot be retrieved, since there are no flight segments. Only itineraries with flight segments can be added to your Profile"

So called back and after a brief consultation with her supervisor, the agent said now lap child can only be ticketed 30 minutes prior to departure (but at the price I was quoted today) so no receipt would be sent. It has now been several hours and still no receipt or pending charge on my CC.

Is this a new policy or should I call back?