Originally Posted by
jmpawson
That (to me) is the heart of this thread. You weren't happy, and you should tell BA - if you don't say anything, nothing changes and no-one knows you aren't getting the service/product you want - so everyone gets second best.
You may not even get a response (you probably will); your complaint will get amalgamated into the monthly figures. If the figures for screaming children (or warm champagne, or filthy plane interiors or whatever) go up someone will be asked why, and something might be done. That is how big companies work.
I have only seen one child on the LCY-JFK flight and he was so well behaved I wanted to hug the parents and say well done.
jmpawson, That is exactly what I meant. I did tell them, got the standard letter but I suppose it is of my chest and up to them to see if the policies are right for their customers.(premium or not). In my company feedback is what makes us stronger. I would hope that counts for BA as well. It took a while but you hit the nail on the head(For me)
Thank you