thank you all for your replies,

First of all,I would like to stretch again that I am not looking for compensation. I asked the question. I wanted to find out if compensation was given for these cases. I don't know, hence the question. After all this is a forum were knowledgeable people and frequent FF gather.

Secondly, I do know that children cry, Yes the parents did not ignore the child, and did there best to sooth the child. I can not say that I saw any of the crew making an effort to help the parents at all. I wasn't watching so I could be wrong here (one would hope that they were helping)

I know it is not the child's fault. Nobody is blaming the child.

No I do not hate children. I went to Orlando peeps. For all of you that do not know. Its were AAAAAALLLLLLLL the children of the whole wide world gather for the summer. I do know this and it is not holding me back.

myself and the misses spend £10.000 per year on travel with BA (Own hard earned cash) I see myself as a good, loyal, BA traveler. We have a business too. If one of my loyal customers that spend a lot of cash would not be happy about something I would at least listen to the client and see what I could do to make him feel better. And no that does not always have to be compensation. I would take an Email with a written" We are sad to hear......" Any day. And that is what I got. A standard appologie letter.


Me and my wife think that is good customer relations of BA.