Originally Posted by
bsmnsr
At IAH, Terminal E, I often find myself going to the non elite line because it's shorter and people seem to move through it more quickly.
It's been that way for years. "Elite" has meant little on CO for years. They gave it out to freely for years and came back to bite them in the as$. So i can see where PMUA customers are a bit shocked but it's really nothing new.
And this signage does sound ridiculous but i always knew this new verbiage of Global First/ Business First etc was a stupid idea. They have to change that. Its confusing to even experienced travelers. It goes back to they have a very un-integrated on board product still between the two carriers.
It's one challenge DL/NW never had since they were both 2 class carriers.