Originally Posted by
sbbi
BTW how long it normally takes for the hotel to get back to IHG's BRG department? i have been waiting for over 30 hours after getting that email but have not heard back anything yet..
Thanks.
This can take longer. The average for me was 3 business days, and only if the hotel decides to write to you directly. If not you will get the notification later as the hotel will write to the BRG Desk and they will forward this message to you.
For a BRG Stay in March i was reimbursed via International MoneyWire, as i requested that, without any problems.