Originally Posted by
negrrrito
Thanks for the quick replies. The agents at the 1K line seem to be completely lost on this one. They keep wanting to look up the Copa reservation code as if it were a United code, and nothing comes up (as expected). What else can I tell them to help them find my info? Any ideas?
Also, I have several people on my reservation, and I have a bunch of certs I am trying to use.
I'm not sure what else to suggest other than either hoping for a sCO call center where there is a slightly greater chance that the agent has dealt with CM flights previously, ask for a supervisor or wait until Tuesday and call the MPSC instead of reservations, though the last one probably isn't going to be the best bet.