It's very simple, I scanned in my gold card before I left, when they eventually responded, I was travelling, and could not scan in any statements. As I mentioned before, the main points are this 1) why are they making me jump through so many hoops, I mean how much does it really cost them to provide excellent customer service to do a status match, wasted a lot of time on the phone, etc. 2) why did I get differing stories from CS agents, and why were they unwilling to honor the representations of one of their CS agents, 3) the CS agents were rude and unhelpful and not knowledgeable about company policies 4) they didn't really seem to care about me shifting businses over. So this is obviously not the type of property chain I am going to patronize.