Hi all,

On AMS-ARN, as well as RN-AMS (tomorrow), upgrades to business class were offered during online check-in. As FB Ivory member, both lounge access and some more comfort during the flight (legroom row 1, free middle seat), was/is appealing and the price/benefit ratio acceptable.

In this current era where KLM wants/has to generate additional money from pax in order to overcome financial problems at KLM/AF a minimum requirement is that for pax lured into upgrading the environment where this transaction is finally completed works adequately. However, both in & outbound, the website works fine until it comes to paying for the upgrade: some nonsense error message with respect to the entry of email address (too many characters):

Er is een fout opgetreden:

Passagier {0}: Veld {1} bevat teveel karakters. Dit moet worden teruggebracht tot minder dan {2} karakters.


This message occurs both on the mobile app and the KLM-website, and while using different browsers. I called customer service initially, but nothing cold be done over the phone (it's a online offer), which is not unreasonable. What is more annoying is that nothing has changed, as the problem still exists 4 days later. As it seems unlikely that KLM chooses to disallow upgrading for individual pax selectively KLM probably looses money in this way as pax give up: not in the interest of the company I would say.

I'm curious whether I am the only one having this experience?