I'm not really what the can and can't do for you. I understand that programs have rules and sometimes a CS agent just can't do anything. I base my CS experience on the accuracy of information I get, the timeliness of the contact/response, and the desire to help you out. Up to now Hyatt has FAILED (which is sad because I think on property service is exceptional).

I did receive a PM from the folks here on FT, but no help at all. Based on their responses I don't even think they read their PMs. Cookie-cutter responses across the board.

So I'm most of the way to Diamond now, 6 stays left by the end of june, easy enough. Is there a worthwhile status match to diamond that I can take advantage of?