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Thread: Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
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Old May 24, 2012 | 5:27 pm
  #168  
baliktad
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Originally Posted by RTW1
Would the BRG also apply when the current rate on Hyatt.com is lower than a pre-paid rate I have booked?
From the BRG Terms:

If you have already booked a prepaid stay on Hyatt.com, and find a Competing Rate that meets the Guarantee terms and conditions set forth here, then Hyatt will refund the full amount originally charged to your credit card for the rate booked on Hyatt.com and charge the full stay based on the new rate to your credit card.
However, the terms also indicate that you request the guarantee "prior to or within 24 hours of booking."
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