Last week, I was making an award reservation for a Hyatt property. I managed to input my credit card details incorrectly and got the message to re do it. Hyatt did, however, withdraw the points for the award stay at this point even when the reservation was not generated.

I made the reservation again and got the confirmation number. Hyatt had, however, removed the points twice and this was not reflected on the points history, but only on the balance. Call to the customer service and they were able to see the double withdrawal of points and redeposit the incorrectly withdrawn amount.

Moral of the story. Don't always trust what is shown in your account history.