FlyerTalk Forums - View Single Post - Encounters with the post-transition web site: Tips to boost survival odds
Old Aug 11, 2011 | 12:37 pm
  #11  
ftnoob
Moderator, Southwest Airlines and Choice Privileges
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Join Date: Mar 2008
Location: Central Texas
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Isn't it simply delightful that with all the things that are broken on the web site, Priority #1 continues to be making the damn thing ever more customer-hostile? SWA has disabled the ability to use three of these five direct links:
Originally Posted by ftnoob
Now the only way to enter an Award booking request is via the JavaScript-based overlay form on the Award listing page. (ETA: The Advanced Search feature does still work, but to see that link you have to go through the overlay form. I will look for a workaround on that.) Know what is especially lovely about that? If you happen to be browsing the site without JavaScript, it is now impossible to view the Award calendar or book an award. You'll still see the links for booking an Award or checking availability, but when you click them you'll end up with the regular dollars/points flight search page.

Also, since at least 26-Jun, it has been impossible to view the Award Calendar if you have no Awards available. That's incredibly rude, considering you might be trying to decide whether or not to convert points to top off an Award! (Or even, as I am for a relative with an imminent deadline, whether to purchase points to top off that Award.)

Is there any major web site in existence that regularly exhibits such utter contempt for its own customers?
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