Originally Posted by
valextraofstyle
he said all the right things in terms of recognising their shortcomings. I will say that, once we raised the issue with Kevin, his response was spot on...He made no offer of compensation, but what we were looking for was an understanding of the problem and a solution and this was forthcoming, so we were pleased with Kevin's handling of our complaint
OP says not looking for compensation
Originally Posted by
valextraofstyle
Our departure was a shambles and no amount of smiles and handshaking or extra bread can change that
insist on transparency with all practical arrangements and billing, and, in particular, not to wire money in advance to them. Also, do not rely on the hotel to recommend a suitable departure time for airport transfers; look into this yourself and stand your ground on the time you would like to leave: for Dubrovnik, you'll need to allow 3 hours (as their own website advises!).
departure time clearly has nothing to do with anything financial
"practical arrangements" would be arguable, but im not getting that from context
(im double posting for a reason.)