FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback
Old May 23, 2012, 7:33 am
  #1541  
Amyrlin
 
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
Originally Posted by turner32
Looking for a bit of advice.

Booked a night at IC moscow (6-7 july) for RUB 9400 inc taxes, found a price on "OnHotels" of RUB 8150 inclusive. My claim was refused because the I could not pay for the cheaper rate in roubles, only in GBP. There is obviously a large differential between the rates, and yet they won't honour it? Anybody any experience of this, or any idea how to get round it?

Thanks in advance.
Unfortunately, this is in the terms, they shut this potential route for claims, the two have to be in the same currency.
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