FlyerTalk Forums - View Single Post - Pre-Departure Video Messages from CEO Smisek [2012 Thread]
Old May 22, 2012 | 10:33 pm
  #135  
mrpickles
15 Years on Site
 
Join Date: May 2009
Location: USA
Programs: UAL 1MM, Marriott Plat, Hyatt Globalist, AA 3MM
Posts: 831
On a two hour delayed LAX-IAD flight last week the whole plane started laughing when the video came on. About a third of the flight were going to miss a CDG connection and were pissed off.

I mentioned this the next morning to the FA on my rebooked IAD-MCO flight and she said that the passengers laugh on almost all of her flights.

Why don't they just admit that they screwed up and ask for a fifteenth chance?
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