Originally Posted by
Mike Jacoubowsky
Do you really expect Shannon to come out on FT and explain exactly what happened in a given situation? You might as well make her direct line the new UA customer service number. She's got to pick and choose her battles, and if the relevant people want to paraphrase the process and outcome, so be it (discretion is likely asked for), but she really can't get into specifics or else she's going to get 400 posts in 2 days telling her how that specific example exemplifies everything that's wrong with United and be told how it can all be fixed in 5 days if United cared to.
This makes no sense. The position of those on this board who seem quite happy with COdbaUA seems to be that all of these problems are "glitches." A glitch, by definition, should be small and infrequent, not important and frequent. So, if the problems we're reporting are glitches, then Shannon shouldn't have much work to do at all. If the problems are so severe and pervasive as to be overwhelming for Shannon to contemplate, then wouldn't that be all the more reason for someone at UA to take them seriously?