I had an agent give me her email address on May 3 to correct a missing stay with points. After no response, I sent a fax with the form and documentation on May 7.
This morning I sent an email with a pdf to the address given above and hope to finally get a resolution.
Edited to say that much like the OP the stay in question was last month at the Istanbul Courtyard.
Last edited by Xeno; May 22, 2012 at 8:36 am