I agree that OP should have kept his mouth shut despite the unhelpfulness of the staff. The supervisor bent the rules for him, he should have been thankful and kind.
Originally Posted by
mrswirl
Edit: BTW - why not just OLCI at AC.com? RDU-YYZ nonstop is operated by Air Candada Jazz - not UA. Even if it's a codeshare, you should be able to get the AC reservation number to check in online 24 hours prior.
Originally Posted by
WineCountryUA
When UA personal work an AC flight, do they use UA's SHARES or do they use AC systems?
There are certain U.S. airports in which AC operations are handled by UA staff. The list includes RDU and SEA. I took the SEA-YVR flight a few weeks ago, and the check-in agent at SEA said that they use the UA system, which for AC flights does not allow OLCI, kiosk check-in, battlefield upgrades for AC elites, or notation of elite status or *G on boarding passes. In addition, mileage crediting is poor.
See
http://www.flyertalk.com/forum/air-c...e-pdx-sea.html
See also
http://www.aircanada.com/en/travelin...x.html#faq:7-* and click "View US airports." If an airport is not on the list, OLCI is unavailable, and neither is self-service check-in at the kiosks.