Incorrect Info from HH CS?
Just called HH CS to clarify why 2 separate reservations at the same hotel only posted as one stay with 2 night credit.
Details: Made a reservation for one night at the said hotel. Made a second reservation for the next consecutive night later in the week as it bacame clear that I would need to spend another night. At check-in, the agent said that she was going to put me in the same room both nights, so no need to check-out and then check back in. I received 2 separate folios from the hotel reflecting 2 separate stays and the rates are different for each night. When I call HH CS to ask why only a single stay was credited to my account, I was told that 2 consecutive nights, even on separate reservations, count as a single stay with a 2 night credit. BS or true?