Originally Posted by
kraftar
Agree... unless AMEX comes out with a clear statement then I think we just have to wait until people who already have the benefit come up for renewal. I think that is sometime this fall (although maybe some in August).
I wrote recently to Amex and they have confirmed the following which may be helpful to others.
The loss of Marco Polo is a blow. The mail shot was wholly misleading and no where in the T&Cs is there any comment on the membership being for just one year.
Irritatingly Amex communication is simply awful and it is a trend that I find rather annoying.
This follows last year’s debacle with BAPP card fees where the holder did not have a platinum card. My wife then applied for a new platinum in her own name only for Amex to then advise that it no longer counted and new member did not qualify for free BA cards!!
Response form Amex follows:
a) The complimentary Cathay Pacific Marco Polo Club membership (Gold Level) is for one year. We are aware of the confusion the information provided in the voucher has caused and have forwarded this feedback to our marketing department. I assure you we will do better going forward.
b) I understand that you are referring to the change to the Priority Pass benefit which allows you and the Platinum supplementary Cardholder on your account to being a guest along with them to the lounge without additional charges. This change will be effective from the day your Card is upgraded to the new Card which is 16th July, 2012.
c) All the hotel programme memberships apart from Hilton HHnonours are for the lifetime of your Card. This implies that the Starwood PreferredGuest® Gold membership, Club Carlson Gold membership and Le Club Accor hotels Platinum is permanent while Hilton HHonors Gold membership is for a period of 1 year.
We appreciate your feedback relating to the way information has been presented in the voucher. As we continuously seeking ways to improve services offered by us and our affiliates, and I have forwarded your comments to Marketing Liaison and our Customer Satisfaction Department for review. We promise to do better going forward.