I had two B&R bags that needed repair a few months ago. One was purchased in the mid to late 90s I believe, maybe 94-98 or so. Most probably around 96. The other was about 2000. The older bag had had the zipper pulls cut off by the TSA near as I could tell. It also had a place on the corner of the top piece (the thin piece that lifts up when it is opened) where the fabric had pulled away from the frame. The newer one had one half of the two pieces of the expandable handle break. When I talked to them to enter the repair order I told them the color and the rep started laughing. She said that was "really old" and it had been discontinued.

They fixed both bags like new for no charge.