Originally Posted by Tiki

The pre-existing booking clause wasn't a part of the T&C until the promo was formally launched. I don't see it as a failure of customer service when the CC FB page did keep repeating over and over again "Wait until the 15th" when the promo is announced. A few people kept hounding them over and over again for details before they were ready. I can see where an inexperienced employee who may have had access to the FB page and was also able to view the T&C work-in-progress that we saw by viewing the page source code and mistakenly thought that that was the final draft of the T&C. If this is what happened and later on, a more experienced employee noticed the gaffe and deleted it, Carlson is still well within their rights to hold to the final T&C that we ALL agreed to when we registered for the promo.

Anyway, my concern is that the bloggers who are now hounding CC with their screenshots of a FB page are probably going to get the promo shut down early. People took a risk by booking ahead of the formal launch of the promo without seeing the final draft of the T&C and in some cases, the risk didn't pay off. They may have learned an expensive lesson, but hopefully no one will make bookings in advance of an official promo launch again.