Originally Posted by
TIMOS
The perk offered is kinda a Chase perk of the card. I would get Chase on the line, explain clearly but breifly what happened and have them confirm the upgrade of award tickets benefit.
Good luck with that :-( When I had the award ticket non-upgrade issue, I called Chase, and the customer service agent I got there also didn't know about the benefit. But "[they] know how important upgrades are to [me]", so they gave me 1000 miles.
The benefit is actually no longer listed on Chase's website (Explorer card), it's only listed on United's website.
I have since had an upgraded award ticket, cleared at T-96, which came as a major surprise to me. I know that it's a myth that you need to pay the fees with the card, but I'm happy to oblige, if that increase the chances of me on the upgrade list without having to call/argue...
christian