FlyerTalk Forums - View Single Post - JFK rental: charged for dearer car group I didn't ask for?
Old May 18, 2012, 7:12 am
  #2  
peteropny
Moderator: GLBT Travelers & Hyatt Gold Passport
 
Join Date: Jan 2000
Location: CVG
Posts: 15,300
You didn't do anything wrong - perhaps reply saying that the car was assigned by a National agent without any request from you. If you were in the US, I would suggest a call to Customer Service but you are in Ireland. You definitely should not be charged differently because they assigned you a car that probably is a slight upgrade from what you booked (could be that they didn't have any on hand - basically an opup in airline speak).

Most of us here in the forum are Emerald Club (or Executive / Elite) so we aren't really that familiar with this type of situation.
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