FlyerTalk Forums - View Single Post - Club Carlson not honoring promises made on Facebook?
Old May 18, 2012, 6:09 am
  #1  
bowman
 
Join Date: May 2004
Location: Stockholm, NYC
Programs: UA 1K, AY Gold, Hyatt diamond.
Posts: 157
Club Carlson not honoring promises made on Facebook?

As bloggers have pointed out ( http://boardingarea.com/blogs/mommy....#comment-94277
http://boardingarea.com/blogs/dealsw...otion-updates/) Radisson has said that they won't honor the yes-answer to the question on whether existing reservations would be eligible for the Big Night Giveaway that they gave on Facebook - they have now even erased the post with the yes-answer and refused further comments.


I actually made a reservation based on the information provided on Facebook. I had an upcoming stay and feared that the rates might go up when the promo was launched. so I booked May 14th.

I would definitely have waited (or booked an refundable rate) if I there had been some ambiguity on what would count as eligible stays. I took the “yes” on Carlson Clubs facebook page at face value (and had not known about the non-honoring or the promise had bloggers not written about it).

They Big Night Giveaway points may post anyway but I would like to know in advance so I know if i should book an other stay in order to get the points (which is pointless if i would get points for the stay I already have).

Advice?
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