A question from a National newbie - maybe you more experienced folks can advise me?
I've recently completed a rental in NY (pickup JFK, return LGA, duration 12 days - traffic on the Grand Central Parkway really slow
). I booked it some months ago via National's UK site: standard SUV, one additional driver - quoted price GBP604 (about $958). They have just sent me the post-rental account and I find they've charged me about $150 more than originally quoted, i.e. $1103 (for the same thing - there is no fuel charge, damage, or other discrepancies between what I booked and what I got).
I queried this discrepancy by email and got the droid-generated response "The price change is due to the vehicle driven. If you change vehicle classes you will be charged for the vehicle driven rather than the vehicle booked." This makes no sense to me: I drove the car the National JFK agent told me to take. The original contract said "Jeep Grand Cherokee or similar" and they assigned me a Ford Edge, which according to the latest receipt is apparently a "Fullsize crossover" instead of a "Standard SUV", whatever that means in the real world.
There was no suggestion at any point that I was being switched to another class of vehicle, nor did I ask to be. What am I missing? Where did I go wrong? Any suggestions for how (and whether) I can usefully follow this up?
Thanks in advance for any help!
B*