Thank you very much for that post. I fly AA many times a year and know what you mean about having patience with the new FAs and utilizing the seasoned ones when possible.
I'll be sure to book my spa treatment as soon as I get to the lounge. As I've never done this, is a tip expected and if so what is fair amount?
I'm glad to hear the seats are comfortable, it's a long 13 hour flight. I had read about the new business class seats rolling out but haven't heard if they are on the ORD-AUH route.
Thank you again. I'm looking forward to my first experience with EY.