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Thread: Travelpro warranty - Is this a defect or wear?
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Old May 17, 2012, 9:40 pm
  #6  
pittpanther
 
Join Date: May 2007
Programs: United, American, Southwest, USAirways, Delta
Posts: 1,874
[QUOTE=oshelef;18583640]
Here's the response I received:

I am sorry you are having a problem with your bag. I believe what the repair shop was trying to say, is that your handle is likely just suffering from wear. Typically a defect in workmanship will show itself within the first year of use. That is especially true with moving parts.

These moving parts require maintenance repairs after so many years of use.


Best regards,

Jackie Peterman
In other words, they're not gonna fix this under their "lifetime" warranty... I guess in their eyes, "lifetime" means "the expected lifetime of the bag, not the lifetime of the bag's owner."
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