Originally Posted by
UA Insider
Hi cranky1K, that’s correct. The 1K desk has not gone away. Specifically, when you call in and your MileagePlus number is recognized as 1K, the call is routed to an agent that is specifically designated to handle these calls. The agents that receive these calls come from both the former United and Continental sides of the house. With all the training and changes in place, the way in which the line was answered wasn’t something we focused on immediately enforcing. But, we are working to continuously improve the experience and streamline our process.
Shannon
Hi Shannon, good to see you posting. It seems like now more than ever your and Scotts help, input, and clarifications are needed. (and appreciated) FWIW I just called iK line number. CS agent answered "Premier Line" Facts: call was answered in seconds, and agent was polite and knowledgeable.