Originally Posted by
syntron
I wrote an e-mail to customer relation and got a canned reply from Michelle Sturge that summarizes to "too bad... crap happens... there is bad weather, sick pilots, etc,., etc... the best we can do is give you 25% off the next booking for all your troubles".
Ms Sturge is very busy lately with the copy and paste function on her PC. I received the exact same email from her yesterday concerning a 9 hour delay I experienced last month.
The 25% off makes me somewhat less irritated by the what transpired that evening, however, she did not address the horrible agents I encountered on the phone trying to waitlist on the later flight in order to make my international connection. She referred to weather "back East" and the pilot issue as causes which may or not be true given the myriad of reasons I was given by the check-in staff and gate agents. A poor showing by AC for sure.