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Thread: "There is no longer a dedicated 1K line"
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Old May 17, 2012 | 3:12 pm
  #84  
reamworks
 
Join Date: May 2009
Location: Silicon Valley
Programs: UA GS, WN A-List, AA Exec Plat, National Emerald
Posts: 1,021
Originally Posted by unavaca
This sounds like a call routing issue.. just last week I got someone who answered as the "1K/Global Services" line.

Rumors of the 1K line's death are greatly exaggerated.
That's AFWUL! They can't merge the GS line with 1Kers!

For the record, I've been getting good response times if I call the GS number; (Whether they can actually help me is another story!)

It would be foolish to treat all "Premier" customers the same. Premiere from a Credit Card is not the same as someone who flies 100,000 BIS miles or has enough spend to qualify for GS.
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