Originally Posted by
Plane-is-home
I called GS last week and the line was answered with "Global Services" but the agent had no clue about the GS benefit of a guaranteed seat on the next flight after a cancellation. They are just better in faking it.
Same experience. The GS line is just as gone as the 1K line. Come on, UA. This is absurd. If an agent is going to pretend to be a GS agent, at least know all the GS benefits! Otherwise there is no point to a GS line, other than immediate service, which has also seemed to disappeared.