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Old May 16, 2012 | 3:09 pm
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Mellonc
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Join Date: Mar 2012
Location: BUR
Posts: 778
Hartmann Warranty

I am doing a warranty comparison vs. price vs. quality.....

I copied this off of the Hartmann site. What do you think about the warranty? Comparable to Briggs? Or not? Obviously, Briggs' warranty is plain and simple - cover everything.

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Intensity Collection - Absolute Assurance Guarantee

The following guarantee and commitment will accompany your purchase with a receipt date on or after February 1, 2010. Absolute Assurance Guarantee Hartmann promises to cover any and all damages to your product. We are devoted to providing the best service possible.

The only contingencies not included in our warranty for repair are cosmetic wear, damage due to cleaning, lost or stolen bags and/or contents, and loss of time.

All repairs must be sent to Hartmann headquarters in order to benefit from our Absolute Assurance Guarantee. You will be responsible for all shipping costs incurred when sending your bag for repairs.

You can contact our customer service department at 1-800-331-0613 or email [email protected].

Proof of Purchase In order to benefit from our Absolute Assurance Guarantee you must present proof of purchase by store receipt and product registration or Global Recovery System registration. Collections included in the Absolute Assurance Guarantee are Belting Leather Luggage and Business Cases, Tweed, Wings, Intensity, Metropolitan, and Aviator Business Cases.
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