I am letting off steam here because after numerous attempts to have missing points allocated to my Qantas FF account it seems they are falling on deaf ears.
Jetstar Mastercard obviously outsources the call centre as it is so difficult to understand the staff - I am still waiting on entry bonus points, plus usage points and another bonus for spending over $5,000.
The statement came in a month ago and has been paid - I received an email while I was overseas to say there was a problem with linking to QFF - so while on my holiday in France I spent time on the phone sorting it out - to be told it was all fixed and the points were going in.
On returning home last week I find no points have been allocated and the following statement has been issued for payment.
My husband joined at the same time as me on a separate account and has received his bonus entry points plus spending allocation over a month ago.
I have called no less than nine times - always to be told they will be in my account shortly.
The last call I was told it was not their issue but Qantas - so then I call Qantas who say there is no link to Jetstar Mastercard at all - so they can't do anything and put me back to Jetstar MC who then put me back to Qantas again who then insist that the credit card company have a supervisor sort it out and not keep putting their client back to Qantas.

It comes down to the fact that the seats in J have been released for April 2013 and my husband has one seat already allocated and I have more than enough points with this amount due to secure the other single J seat left on that flight next to my husband.
There was also a Premium Economy seat left but that has now gone - so we are crossing fingers on ONE J seat on that flight which I need to secure.

I have to sit in J because of my hip - it's a 14 hour flight London to Singapore ... okay to do economy on the shorter flights but we have saved points for this reason - and signed on to the card for the bonus points for that reason.

The last conversation resulted in the supervisor saying the points would be in my account today.
They aren't.

After nine calls and three emails and much frustration I am no better off. There is one seat available which could go at any time and would then result in me not being able to attend my graduation in London. I can't afford to purchase seats in PE or J.

Kudos to the Qantas staff who tried valiantly to get Jetstar Mastercard staff to be compassionate and try and activate the link - however they are like robots and don't seem to care at all.

We don't have any family members who can transfer the points in the short term so we are literally stuck on a wing and a prayer ....

Okay - rant over.