Originally Posted by
LovetoTravel83
Issues can happen yes, but a worn out 5 star hotel at a 400 USD rate with a housekeeper walking in on me and unprofessional management on how they dealt with the issue puts it there IMO.
nevertheless, in my opinion they don't belong on the list but to each their own....
Originally Posted by
LovetoTravel83
At the Grosvenor House, tiny and I mean tiny situations happened and they offered me with two free nights at the hotel. I still regard the Grosvenor House as the best service I got ever. They made sure I left the hotel happy.
i've only had a couple of stays here but it is fast becoming one of my favourite properties....