Originally Posted by
Keefy-boy
If it's not offered (and in my experience it is 80% of the time) I always ask. If they say they have no better rooms available I go to the room given and check online if they are still selling rooms at the next level, and if they are I go back to the desk and complain. Never fails, platinum upgrades are a right on a paid stay if they have rooms available, not discretionary at the whim of whoever is on the desk.
Your interpretation of the upgrade policy is not accurate. You are not entitled to the next category of room type.
As per the T&Cs:
Hotel Room Upgrades for Platinum Members: Platinum level members will be offered a complimentary upgrade,
as determined by the hotel, which
might include rooms on higher floors, corner rooms, newly renovated rooms, or rooms with preferred views. The upgrade will be offered at time of check-in, based on availability, and will only apply to the member's personal guest room. The hotel is not required to upgrade members to suites or specialty rooms. Upgrade benefit will not apply to rooms booked as a Reward Night reservation.
Unlike the Ambassador program, which guarantees a 1-level upgrade over the category booked, Priority Club upgrades and room type are at the discretion of the hotel.
mxm135
