Originally Posted by
seegs
I ended up getting charged 14 for LHR-YYZ and 6 for YYZ-ORD. How long does it take to get refunded or should I be on the phone to Aeroplan right now?
IMHO you shouldn't bother phoning in. I've had great (and speedy) responses using the following form on aircanada.com.
http://www.aircanada.com/en/aeroplan/upgrades/eupgrades/form.html