Originally Posted by
mattm199
I have used the website Customer Care form to offer praise, and as well as the auto acknowledgement after submitting, have had an email response from C C as well.
I don't see anything wrong in sending a personal note.
Once sent, I do expect an acknowledgement.
I'm sure that Mr Joyce has high expectations of his service teams.
The point I'm making, is that as yet, he doesn't follow through himself.