Originally Posted by
Dave Noble
Why not just send the email to the appropriate department and then no need to worry about it. Why would people think that the CEO is the appropriate person to contact for such a thing?
Contact customer care and let them know and they can pass on the feedback
Maybe I judge others by my own high standards!
As a CEO myself, I welcome personal feedback.
How else will I get to really understand what our customers think?
By relying solely on data and statistics provided inhouse?