Originally Posted by CMK10:18556413
Mostly in relation to turn around times. Flight xxx is supposed to come in at 2:30 now showing 3:05. Flight yyy using the same aircraft is supposed to leave at 3:15. I ask the agent what time our new departure time is going to be. "Oh there won't be a delay, we can turn it around fast". Yeah, right, especially when these were Ted 320s
This. I had incoming aircraft showing 1.5 hour delay killing any chance of making my connection. Arrival showed delay online, on flught stats, on flight aware, and on the video monitors. Outbound flight still showed on time departure. Reservations agents, check in desk agent, and gate agent all swore outbound flight would depart on time. I told check in agent to rebook me despite their insistence of an on time flight (on a flight that went west to connect to an east flight which she said was against the rules as mentioned up thread).