FlyerTalk Forums - View Single Post - Pre-Departure Video Messages from CEO Smisek [2012 Thread]
Old May 12, 2012 | 3:50 pm
  #123  
halls120
A FlyerTalk Posting Legend
1M
50 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Jun 2005
Posts: 71,850
Originally Posted by hobo13
When I saw the May video, or what I assume is the May video, I almost puked. (And not because I was eating one of the pathetic meals!)

I have no idea how Smisek can allow that crap to be shown. Surely he knows how awful SHARES is, how poorly integrated the experience is, etc. If I were him, I'd never want to talk about this stuff until it is fixed!
Two possible explanations. One is that Smisek is being shielded by staff from the real impact of the PSS chageover, and the other is that they've decided to adopt the TSA approach - repeat a lie often enough, and pretty soon, people begin to believe it.
halls120 is offline