Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
My understanding is that the concierge service is for SE (all eligible flights), and for all nonSE - flying overseas international business class flights. In the latter scenario, I have never seen a concierge agent, when flying to Europe or the Carribean.