As a host, I have been hosed.

We have an old beach house 300 ft from the water. I specify it is old but clean, and in a tropical rainforest.

I charge very low rates. Other rentals in the area start at $250/night.

I had great experiences for 3-4 rentals, but poor poor poor with Canadians who think for $65/night 2 bed/1bath - that their accomodations should rival the Ritz Carlton.

They complained, and Airbnb returned their entire amount. They also did not want to stay where it was so hot, and told my neighbor this before they even walked in the house. So the complaints were just to get their money back and pay for another place.

anyway, Airbnb seems to always side with the guest. I could have rented the place 2 weeks to someone who had seen it but no I didnt cancel the 4 day already booked with airbnb. Never again am I loyal to them. I pretty much have deleted all my other accounts.