Originally Posted by
mfkne
Sounds like a case of DYKWIA.
I suspect most people would be irritated if they were barred from travelling by airline staff, just because the staff member at question did not recognize the travel document.
This is not unique to JKIA btw, I have heard some real rubbish being spouted by KL / subcontracted staff at LHR and AMS when they haven't recognized a travel document. The lesson is proper training.