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Old May 8, 2012 | 12:15 pm
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centeronwheels
 
Join Date: May 2012
Posts: 1
honors customer service contact question

So I try to e-check-in 24hrs before my week long stay at the Doubletree Boise beginnng 4/29 and I can check in but can't get my room # is confirmed. I called the hotel and they confirmed the room # but mentioned they wouldn't be a Hilton property after 4/30. Traveling on the taxpayer dime, I tried the other Boise Hilton properties but couldn't get a Gov per diem rate that late so had to stay at the entity-formerly-known-as-Doubletree the whole week. Yesterday, 5/7, Hilton sent an email saying "records indicate ... a confirmed reservation at the DoubleTree Club.....and...be advised effective April 30, 2012, DoubleTree Club by Hilton Boise, ID is no longer part of the Hilton Worldwide portfolio." Three days after I check out. No points. No credit for the stay.

This has made me very grumpy. Does anyone have the name/address of a Hilton contact who can at least get the stay credited to my hhonors account?
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