Flight/Origin-Destination: FCO-YYZ
Date:20/04/12
Cabin: J
Status: No

Pre departure
Was check in quick and efficient? Yes, handled by FlightCare
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No MLL but AC uses Alitalia Lounge which is bright with a great view.
Was priority boarding offered (if applicable to your status) and efficient? Yes and strictly enforced. Impressive for FCO.
If there was a delay, did the gate agent provide timely updates? No delays

Onboard - J cabin:
Were the crew professional & well groomed? Almost
If there was a delay, were you provided with timely updates? No delays but the captain explained the flight would be longer than usual because of the route and the strong head winds.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes and yes, meals orders were taken on the ground while taxiing following status levels
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours
How was the quality of all the meals? I was lucky I could choose my main course as in 2 out of 4 dishes had things I’m allergic to. I had to skip the starter because, again, of allergy this time to smoked salmon. No replacement or solution proposed which is a shame as other airlines (BA) do in J class.The food was good but the presentation is really to be improved. The cheap plastic tray with the even cheaper blue napkin….
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? Second on the belt! Bravo

Overall experience/any other comments

Overall a good flight but….

The crew, especially the CSD looked depressed and robotic. They don’t try to go the extra mile. They did not seem to enjoy their job. The amenity kit: a shocking grey tissue like paper pouch was distributed out of a transparent trash bag…. That was the “day time flight” amenity kit. How low can an airline go to dare handle such a cheap stuff that other airlines have in economy…